Kempinski Hotels

Kempinski Hotels is the world’s oldest luxury hotel company with a brand that is synonymous with elegant European service, blended with individual culture and traditions of each destination.

The Requirements

Kempinski required an English AI solution for 6,500 employees. The AI Editor needed to be meticulously customised for consistency, as well as guaranteeing complete confidentiality of all the submitted content.

Our Solution

MYL developed a custom Large Language Model (LLM) hosted on a secure private server to meet Kempinski’s core objectives. To ensure global consistency for users, MYL created a series of custom prompts for various use cases and content types. The entire service was hosted on MYL’s online platform with Single Sign-On (SSO) enabled, granting access to all users with a Kempinski.com email address. Featuring a user-friendly interface and pre-designed prompts, Kempinski users from Berlin to Beijing could start using the service immediately after deployment with minimal training, enabling the production of high-quality content regardless of the user’s writing ability. Additionally, MYL developed a “human-in-the-loop” solution that allowed critical work to be proofread by a human editor. Using AI as the starting point in the workflow significantly improved time-to-market as it enabled content written by non-native English speakers to be edited in seconds, with just a brief proof-read by the human editor to ensure brand integrity.

Key Take-Away

Kempinski could not find the level of AI knowledge and customisation required from any other service provider, and so chose MYL to scale the solution globally.